TERMS AND CONDITIONS

Quercus & Co. Pty Ltd services and products are provided subject to the following terms and conditions. Please ensure that you read the following carefully as it will be deemed that you have accepted these terms by visiting our site and purchasing from Quercus & Co.

Products sold by Quercus & Co Pty Limited ABN 85 161 895 290 and its subsidiaries come with guarantees that cannot be excluded under Australian Consumer Law.

LEAD TIMES

Please note that all our products are printed to order. The approximate lead time is 3 to 4 weeks from payment. If there are any expected delays, we will advise you immediately.

COLOUR ACCURACY & QUALITY ASSURANCE


We print with the latest digital technology and are confident the colour accuracy between batches is very high. However please note, subtle variations may occur due to the natural materials of both our wallpaper and fabric. Exact colour matched are not guaranteed between batches or between samples and orders. We reserve the right to change paper stock or fabric base. The colour on your monitor, tablet or phone may differ from the actual product so please order physical samples before placing an order.

DELIVERY AND HANDLING


Orders are shipped by DHL or local couriers to your nominated residential or business address unless advised otherwise. Shipping costs are calculated in the quotation. We regret that we cannot accept responsibility for transit or other delays outside our control.

INTERNATIONAL ORDERS


In countries other than Australia, your order may be subject to the customs fees, import duties and taxes of the country to which you have your order shipped. These charges are the recipient's responsibility. International delivery times are not guaranteed and are subject to customs clearance delays.

ACCEPTANCE OF DELIVERY


Please ensure deliveries are inspected for obvious transit damage. Claims for damage in transit must be supported by your conditional acceptance of delivery receipt from the courier noting the damage which has occurred. Where deliveries are made to third parties, it is your responsibility to check that the order is supplied to your satisfaction.

REFUND POLICY


Wallpaper and fabric are printed to order with no recourse to a refund or replacement unless the goods are faulty. Please ensure you decide carefully and order samples beforehand.

We place the highest importance on supplying your order correctly and that it is of acceptable quality. If we have supplied it incorrectly or it is of unacceptable quality, we will either replace it with the correct item or refund the full cost of your order plus any costs associated with returning it to us. Refunds/replacements/credits cannot be arranged until we have received and inspected the returned order.


Please check your order has been correctly supplied and is of acceptable quality before the wallpaper is installed. We do not accept claims for incorrect wallpaper or unacceptable flaws once the wallpaper is installed.

Our liability is limited to the original invoice value of the wallpaper. We do not accept liability for any consequential loss including but not limited to installation costs, additional building costs, delivery charges or other loss of profit

PRIVACY


Please be assured that Quercus & Co. recognises the importance of privacy. We will only seek information that is required to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/ or to inform you of special promotions. If you receive any promotional material from us and do not wish to do so, simply click 'unsubscribe'. Quercus & Co. will not disclose, sell or trade your personal information to any third parties, other than third party suppliers in the delivery of goods you have agreed to, or when legally required.

COPYRIGHT


All Quercus & Co. designs are subject to copyright. This includes but is not limited to: art works, text, images, graphics and logos owned by Quercus & Co. If this is breached Quercus & Co. will seek further action. The contents of our website are intended solely for your personal, non-commercial use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not permitted by the owners of Quercus & Co.

WARRANTY AND GUARANTEE


Quercus & Co Pty Ltd warrants the products sold by it and its subsidiaries to be free from defects in material and workmanship. All products sold by Quercus & Co Pty Ltd are backed by our 2-year warranty.
The 2-year warranty period offered is under the provision that the product has been installed in accordance with our manufacturer’s instructions within two months of purchase.

The warranty period starts from the date of invoice.

WEBSITE


The term ‘Quercus & Co.’ or ‘us’ or ‘we’ refers to the owner of the website. Quercus & Co. Pty Ltd ABN 85 161 895 290; registered office: c/- SGB Partners, PO Box 219, St Leonards NSW 1590. Telephone 0411 205 952