FAQS

SAMPLES

I'm not a designer but would like to order samples, can I do that?

Yes, everyone can order samples from our website. If you’re not a designer or in the trade, you will need to coordinate orders of actual wallpaper or fabric through either a designer, a wallpaper installer, or an upholsterer. Our showrooms should be able to help with this, or please contact us for assistance.

How can I order samples?

You can order samples directly from our website using the Add Sample To Cart button. You can choose up to 20 wallpaper or fabric samples for free. Shipping is charged at the checkout.  
Alternatively, you can request samples from one of our trade showrooms, listed here.

Please be aware that colours on the website are indicative only, a physical sample gives you the exact colour, look and feel of our products.

FABRIC

How do I order fabric?

Our fabric is sold to the trade only. Please contact us or one of our trade showrooms. If you’re not a designer or in the trade, you will need to coordinate fabric orders through either a designer or an upholsterer. Our showrooms should be able to help with this, or please contact us for assistance.

Is there a minimum order and what is the lead time?

Minimum quantity is 1 metre / 1 yard. Lead time is approximately 2 weeks from receipt of purchase order and/or payment. This doesn’t include shipping time.

Can the fabric be washed in the machine?

Ideally no, try to avoid washing in a machine or by hand. Washing will lighten the print. Our fabric can be dry-cleaned without changing the print.

Can the fabric be spot cleaned?

For spot cleaning we advise dabbing the area with water only. Overly rubbing may remove some of the print in that area.

Are the fabrics lightfast?

Yes, we use pigment ink that has a very high resistance to UV, perfect for sunny windows or even undercover outdoors.

Will the fabric shrink in the wash?

Yes, the fabrics shrinks 3-5% if washed or dry-cleaned.

Is there a variation in colours between the batches of fabric and/or the swatches you send?

Yes, a minimum variation is to be expected. We suggest calculating the quantity you require carefully to ensure you order from the same print run.

Can the fabric be pre-treated with a protective coating?

Yes, a treatment such as Scotchguard or Micro-Seal can be used to add protection from wear and washability. We don’t offer this service.

WALLPAPER

What is non-woven wallpaper?

Non-woven wallpapers are a relatively recent innovation and becoming more and more popular as they’re very easy to install and easy to remove. They’re made from a blend of natural and synthetic fibers and 100% PVC/vinyl free. Unlike traditional wallpapers they’re made of stable material and neither expand nor contract. If wallpaper is described as non-woven it is a paste-the-wall method of installation.

How lightfast is the wallpaper?

The wallpaper and ink we use has a very high resistance to UV.

Can I order the wallpaper in custom colours?

Yes, we offer a custom colour service. Please contact us for more information.

Can I change or cancel my order?

If your order has not already gone into production, we’ll do what we can to meet your request. However, if the fabric or wallpaper has already been printed, you cannot cancel your order.

Can I return the fabric or wallpaper if I don’t like it?

No, all fabric and wallpaper is printed to order. We suggest you order a swatch to check if you like it before placing an order.

Can you help me estimate the wallpaper quantity for me?

Yes, email us the dimensions of your wall/s. Provide the height and length, ignoring standard doors and windows. We’ll send you a quantity estimate including a diagram of the area you plan to wallpaper for you to check before ordering. Alternately, you may need to get a quote from a professional decorator, who will estimate the quantities for you.

Can I install the wallpaper myself?

We suggest using a professional installer for the best results, however there is nothing unusual about our wallpaper other than it requiring a double-cut method of installation.

Do you have wallpaper hanging instructions?

Yes. Wallpaper hanging instructions can be downloaded HERE.
We suggest you use a professional decorator to hang the wallpaper.

Do you supply commercial wallpaper with Type II certification?

Yes, we can print all of our designs onto a commercial vinyl with US Type II certification, along with general commercial specifications required by interior architects. Please contact us for more information.

If I underestimate how much wallpaper I need for a project, will the colour match if ordering more?

We cannot guarantee exact colour matches between print runs. We keep a cutting from every order on record for approximately 18 months, and will endeavour to match any subsequent orders as best we can. That said, the colours invariably do match quite accurately.

Why is the wallpaper untrimmed?

All our wallpaper is supplied untrimmed with a 2cm (3/4”) bleed each side for double-cutting during installation. This protects the edges during shipping and is often a preferred method to ensure perfect seams by professional installers.

What preparation does the wall need?

As with any redecoration project, correct preparation of surfaces is very important for a good result. Walls must be clean and dry. All cracks and holes must be filled and smoothed down with sandpaper. Before hanging wallpaper on an absorbent wall (cleaned plaster, new drywall etc.), the walls should be sized with wallpaper size, applied with brush or roller. If a glossy paint finish is to be covered, the surface must be thoroughly rubbed with sandpaper to provide a 'gripping' surface. To ensure accurate colour, you must undercoat or prime the wall with an even white paint.

What paste do I use?

You can use any readily available clear heavy-duty paste suitable for non-woven wallpaper. Installers like to use a brand called ROMAN, Pro 880.

Can I paint over the wallpaper?

It’s preferable to remove wallpaper before painting, however our wallpaper can be painted with any water based paint if necessary.

How do I remove the paper?

The wallpaper easily comes away in one piece leaving no residue and without ripping. Lever a corner away from the wall with a knife or blade and slowly pull across the top of the paper and down.

Can you recommend a decorator or paper-hanger?

Yes, we have a list of suggested paper-hangers, please contact us for more info.

What is your commitment to sustainability?

We strive to follow principles of sustainability in all our company activities. Our wallpaper is 100% vinyl and PVC free and made from sustainable and renewable resources. We design and manufacture locally and print to demand, reducing the potential waste of unused paper. The paper by-product of our manufacturing process is recycled. We use eco-solvent inks and stay ahead of developments in new ink technologies.

What finish is the wallpaper?

All our wallpaper is printed onto the same base material: a strong, lightweight, breathable non-woven wallpaper we call Fleece. It has an extra-matte finish with a fine texture.

What is the size of each roll?

We sell wallpaper by the lineal metre or yard up to a maximum single roll length of 46 metres or 50 yards. There is no minimum quantity.
We often print in pattern-matched drops to fit the height of the wall, saving on cost and wastage. For a quantity estimate, send us the wall dimensions for calculation.

Can the wallpaper be used in bathrooms or wet areas?

Yes, our wallpaper is water resistant and can easily be wiped down with soapy water and a soft cloth. Do not scrub, overly rub, or use anything abrasive as this will remove the ink.

Can I seal the wallpaper?

Our wallpaper is washable with soapy water and soft cloth. It’s not necessary to coat it with a sealer, however if you do apply any sealer on top it must be 100% water-based. Any type of solvent will dissolve the ink.

PRINT SHOP

Please note we have closed the Print Shop and no longer sell the Maps, Wall Stamps, Wall Hangings and Art Prints. If you have any questions regarding ordering these please send us an email.